Make the Most of Your Appointment
We want to provide all of our patients with good customer service while making sure that each receives the medical attention they need to be well. The following tips will help us help you while also ensuring that we can help others as well.
Plan on arriving 15 to 30 minutes before your appointment to create or update your medical records and contact information.
What to Bring
Please bring the following:
- Driver’s license, State ID, Tribal ID, passport, government ID
- Current health insurance card
- Your referral papers from your primary care provider, if applicable
- A list of current medications including the dosage or bring the actual prescription bottles
Canceling or Rescheduling an Appointment
In the event you are unable to keep a scheduled appointment, please advise our receptionist as soon as possible and no later than 24-hours prior to your scheduled appointment. This allows us to keep a flexible schedule for all of our patients.
A patient is considered late when he or she arrives after their scheduled appointment time.
If you are more than 10 minutes late for your appointment, we may ask you to reschedule or will let you know that we will try to work you in as available but that other patients who have arrived on time for their appointments may see the provider first.
If you are unable to let us know at least 24 hours in advance that you want to cancel an appointment and we are unable to fill the appointment, you will be considered a “No Show.”
If this is your first visit, you can save time before your appointment by printing and completing the following Patient Forms in the comfort of your own home:
If you have any questions about any of our patient forms, please contact us at 602-710-2030.
Payment, Insurance, and Billing
The cost for your visit will be determined, based on the specifics of the care and services provided to you. Your insurance carrier may pay for all or part of the care provided, however you are primarily responsible for payment on all the services you receive.
If you have insurance, please bring a copy of your insurance card to each visit. We will submit the claim to the insurance company on your behalf, but please be prepared to pay your co-pay and any deductible on the day your visit. After we receive payment from your insurance carrier, any additional amount determined by your insurance company to be your responsibility will be billed to you. If there is an outstanding balance on your account, we may ask you to pay it in full or set up a payment plan in order to schedule future appointments.
Our practice also accepts patients without insurance. Our billing office will contact you prior to your visit to provide you an estimate of the cost for the visit and our payment policy.
Our billing department is available during normal business hours to answer any questions. Please call (623) 266-9149 and choose option 9.
We accept cash, Visa and MasterCard credit and debit cards.